EN
General sale conditions
General sale conditions

Serial Kombi
1061 route de Chambéry
ZA du Pruney
38420 Le Versoud
FRANCE

How to contact us:
Phone : + 33 04 76 77 59 18
Email: info@serial-kombi.com

Serial-Kombi is a SARL with a capital of 8.000 Euros, registered at the Register of Commerce of Grenoble: RCS 442 278 370 / VAT Intra-Community Number: FR58442278370

We are open during all year from Monday to Friday: h 9:00-12:30am and h 1:30-5:45pm


Secure payment

Once you confirm your order, you get access to a secure payment page and may choose among Credit Card, CB / VISA / MasterCard, PAYPAL, Bancontact/Mister Cash, Sofort Überweisung (DE), ING HomePay, CBC Online, Belfius Direct Net, Giropay, iDEAL, KBC Online or Bank Transfer.

Ingenico ePayments (Ogone) cryptée SSL (Secure Socket Layer)

We accept Credit Card, CB / VISA / MasterCard, PAYPAL, Bancontact/Mister Cash, Sofort Überweisung (DE), ING HomePay, CBC Online, Belfius Direct Net, Giropay, iDEAL, KBC Online or Bank Transfer.

The payment screen is held on a SSL secure server, all your credit card information is encrypted and kept away from any other details about you so that your credit card cannot be used fraudulently.

Your order is valid after we'll receive the Credit card center authorization, if it's declined, the order would be canceled and you will receive an email confirmation to let you know.


bank transfer

If you don't want to pay online, you can send or fax us your order with your credit card detail or pay by bank transfer on our account.

Important information following the payment method used:

Credit card CB / VISA / MasterCard, PAYPAL, Bancontact/Mister Cash, Sofort Überweisung (DE), ING HomePay, CBC Online, Belfius Direct Net, Giropay, iDEAL, KBC Online.
Your order will be delivery as soon as possible if you paid online by credit card CB / VISA / MasterCard, PAYPAL, Bancontact/Mister Cash, Sofort Überweisung (DE), ING HomePay, CBC Online, Belfius Direct Net, Giropay, iDEAL, KBC Online.

Bank transfer (or note, we only accept french notes)
IMPORTANT : If you have not made the payment online, your order will be saved for a period of 15 days before being canceled.
Your order will be processed when we'll get your payment by bank transfer credited on our account.
The parts will be reserved upon we'll get payment, so availability on website when you ordered can not be assured.
Thank you for sending payment as soon as possible to be sure to get all parts ordered in time.
If you want to pay with a french note your order, thank you to send us your payment to SERIAL Kombi with your order printed or write order number on the back of your note.

Serial Kombi
1061 route de Chambéry
ZA du Pruney
38420 Le Versoud
FRANCE

You want to pay by bank transfer :
SERIAL-Kombi IBAN
BANQUE POPULAIRE DES ALPES (BPA Domène)
BIC (SWIFT): CCBPFRPPGRE
IBAN: FR76 1680 7001 3030 8903 8621 549

Shipping cost and delivery time

                                                                              
When ordering, the freight is automatically calculated the country of delivery and parts in your cart.

We deliver your package anywhere in France for a flat fee of 5.99€ for delivery STANDARD in 48-72 hours business day (24/48 hours to the neighboring departments of Isère) 11.99€ for delivery EXPRESS Chronopost for delivery the next day business day.
This is for all orders placed before 2:00pm.

We are however not responsible for hazards due to transport such as strikes, snow ....
If a part is not available, it is useless to choose for EXPRESS shipment, or the same if you pay by check or bank transfer, because the parts will be sent only upon receipt of payment. With this method of payment, availability can't be known in advance.

This offer is valid on all your orders for parts, except parts too heavy or bulky that require a special delivery by carrier. Mainly parts the post does not support in its traditional distribution network, such as some very long sheet metal parts, engines, gearboxes, the windshield ... Do not hesitate to contact us if in doubt.
From your package, you will receive an email with the tracking number.

The package is sent needing receiver's signature, it is best to give us a business address where someone is present to receive the parcel, a business address is perfect.
If no one is at the delivery address a note will be left and you can then pick your package up from the post office.

Insurance

Parts delivered with FedEx are insured against lost and damage.

If the parcel is damaged when you receive it, please specify which part is broken to the delivery man and let us know within 24 hours.

If there's any damage on part you receive please note it on shipping document and let us know within 24 hours of delivery

CANCELLATION AND RETURN CONDITIONS

If you made a mistake or you are not satisfied with your order, you can return the parts you don’t want. You will have to use the Return Request form. You have to do this within 14 days after receiving your order (following postal or courier stamp).

This document have to be printed, completed and attached to the return package. Otherwise, Serial Kombi will not make any exchange or refund for the returned items.

Upon receipt, Serial Kombi will refund the whole amount spent by the customer.

In case you are not satisfied by the item, shipping costs for returning will be borne by the customer.

The customer can choose between two payment methods:

  • A credit note on personal account (valid for one year) to be used directly on our website. No processing fee.
  • A refund, with the same payment method used for the order.

If the items delivered are not those you ordered and the mistake comes from Serial Kombi, shipping cost for return would be borne by Serial Kombi.

In this case, you have to use the After Sale Request Form

This document has to be printed, completed and sent by e-mail to info@serial-kombi.com

As we receive it, our After Sale Service will validate your request and send you the return conditions for wrong parts.

In all cases, returned items must be perfectly new and in original packaging and sent with tracking number. You have to use the right form and attach it to the package to ensure the return treatment.

If the returned items have been already fitted, with dirty or damaged packaging, we could withhold fees from the amount refunded or refuse the return.

Some of our products are mentioned “no return, no exchange” or “specific order”. These items can’t be returned or refunded, since they are specifically produced after request.


WARRANTY

All our products are subject to the legal warranty against hidden defects and legal guarantee of conformity.

Legal guarantee of conformity
- The Guarantee of conformity is free. It is a legal obligation and non-binding.
It is laid down in Articles L. 217-4 to L. 217-14 of the Consumer Code. The duration of the legal guarantee of conformity is two years. This period starts from the date of taking possession of the product.

Legal guarantee against hidden defects
-Some Product defects are not apparent at purchase. This are called hidden defects. You also get a warranty of this kind, for defects that are more difficult to identify. The legal guarantee against hidden defects is provided for in Articles 1641 to 1649 of the Civil Code. You have two years to act. Unlike the case of the legal guarantee of conformity, the starting point for bringing legal proceedings is from the day of the discovery of the defect and not the date of purchase.

All our products are also commercially guaranteed for one year in case of failure. So, if you have a problem with an item, you can contact us and ask for a Warranty request.

You have to use the After Sale Request Form

And send it to our After Sale Service with all the requested documents to info@serial-kombi.com

Upon receipt of the form, your request would be recorded and validated. We’ll provide you with the return procedure to send us back the defective part. Upon receipt and after checking the product, we’ll send you a replacement part or direct equivalent. If we are unable to provide the replacement part, the product will be refunded.

Malfunctions and damage due to a wrong installation or a non-conforming use would be excluded from the guarantee.

In all cases, costs for disassembly, assembly and expertise will be borne by the customer.

Availability

Our stock is huge and we do our best to ship your entire order the same day, for orders placed before 12am.

It is IMPORTANT to check your mailbox the day after your order, about the availability of parts, because we can be out of stock of some items.

In case of delivery problems of your order, due to the unavailability of one or more pieces, you will receive an email informing you of your order status.

If the part or parts that you want are not in stock, we will give you as many details as possible regarding its renewal, theoretical deadlines set by our suppliers, parts bookings, etc ...

You simply reply to this email as soon as possible to keep us informed of your delivery preferences.

Note that with payments by French check your order will be shipped upon receipt of the check, so you have to count 2 to 3 working days before we receive your check and took into account your order for shipment.

We deal primarily Internet orders paid by credit card CB / VISA / MasterCard, PAYPAL, Bancontact/Mister Cash, Sofort Überweisung (DE), ING HomePay, CBC Online, Belfius Direct Net, Giropay, iDEAL, KBC Online.

The stock is displayed in real time, it is nevertheless IMPORTANT to understand that it is only after payment of your order that the items will be reserved. It is therefore possible that you order an item at the same time as another customer and it's who pay first that will get the part. In this case, we will give you much detail about its renewal.

Stock levels key:

   
/Content/shared/Stock/Stock-Lv0.png Not curently available, Order in process
/Content/shared/Stock/Stock-Lv1.png In stock: ATTENTION, last item available
/Content/shared/Stock/Stock-Lv2.png In stock: ATTENTION, 2 items available
/Content/shared/Stock/Stock-Lv3.png In stock: ATTENTION, 3 items available
/Content/shared/Stock/Stock-Lv4.png In stock: ATTENTION, 4 items available
/Content/shared/Stock/Stock-Lv5.png In stock: ATTENTION, 5 items available
/Content/shared/Stock/Stock-Lv9.png In stock: less than 10 items available
/Content/shared/Stock/Stock-LvZ.png In stock: more than 10 items available


Delivery time:

You have a shipment information for each item, in the product page and in the summary of your cart.

In case of unavailable item:
We show you the number of days of the next possible shipment for this article.

In case of available item:
We show you a shipping of 1 day.
This means that the part can be shipped within maximum one day and you will receive it in the following days.
The delivery time of the goods will then depend on your shipping address and the shipping method you selected when ordering.

Note that in both cases:
whether an item is available or not, it is possible that you ordered a quantity greater than the one we will receive or the one we declare to be in stock today. In this case our customer service will quickly come back to you to tell you a more exact time for the extra parts. You will then be able to confirm if the delay time suits you. Otherwise you can cancel the reference to receive the rest of your order faster.

Also note that the information of stock and the delivery time are correct at time of finalizing your order. But someone may validate his order and pay at the same time as you. It is he who pay first via a valid payment method (CB / VISA / MasterCard, PAYPAL, Bancontact/Mister Cash, Sofort Überweisung (DE), ING HomePay, CBC Online, Belfius Direct Net, Giropay, iDEAL, KBC Online) that will book the part first.

Legal information

LEGAL INFORMATION:
Infomatic law and freedom :
Conformément à la loi informatique et liberté du 6 juin 1978, vous disposez d'un droit de rectification des données vous concernant par notre intermédiaire.

Responsability :
The word Volkswagen, VW, Combi are only used to identify a brand or a model but we have no affiliation with the manufacturer and its network.
Some part are for competition only.
Serial Kombi couldn't be responsible of a bad utilisation and its consequences.

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