Orders

Our technical advisors are available by phone to answer your questions. However, it is not possible to place your order by phone; you must go through the website.

Our site at Le Versoud is no longer open to the public due to the health crisis and relocation to new premises. Therefore, it is not possible to place an order in person.
However, the Click and Collect system is still available. You can place your order on the website and choose "Click and Collect, no delivery" in the "Shipping Method" section.

First, we invite you to check your spam folder and review the "My Orders" section in your customer account.
If your order does not appear, please contact Customer Service, who will trace your order and payment, or invite you to restart the process if necessary.

The only way to reserve a part is to order and pay for it (even if it is out of stock).

Unfortunately, it is not possible to modify a confirmed order. However, if you are not satisfied with your order, you can return it within 14 days of delivery. Find all the return information here.

Canceling an order before shipment is not always possible, and we invite you to contact Customer Service immediately with your order number. However, if cancellation is no longer possible, you can return the order within 14 days of delivery. Find all the return information here.

Once validated, your order cannot be modified. Therefore, it is not possible to add one or more items. You will need to place a second order.

As orders are anonymized in the preparation process, it is not possible for us to combine different orders together before shipment.

The amount of shipping costs is automatically calculated based on the destination address, geographical area, country, items in the cart, weight, and/or volumetric weight.
Some items may be light and small but fragile; they require special precautions with a specialized carrier. This is the case with windows, for example. Other items may also be relatively light but have oversized dimensions, resulting in an additional cost.

The term backorder indicates that your entire order is not yet available. This occurs when you have ordered several parts, but one of them is shown as out of stock on the website. According to our terms and conditions, your order will be shipped once all items are available. To receive the already available parts quickly, we recommend placing two separate orders.