SERIAL-Kombi provides after-sales service during the warranty period. All our technical specialists are on hand to help you with any problems you may encounter.
Extract from the General Terms and Conditions of Sale :
1. Application
This procedure applies in the following cases:
- The products received are not those ordered by the Customer,
- The products arrived damaged on delivery,
- The Customer wishes to apply the warranty for non-conformity or hidden defects.
2. Procedure
In order to initiate an after-sales service procedure, the Customer must inform the Company of his/her wish to make use of a warranty, giving reasons, indicating the reference(s) concerned, the corresponding order number, the technical explanation that would give rise to the right to an after-sales service, all accompanied by clear and explicit photographs. These should be sent to info(at)serial-kombi.com. All of these elements must be used to complete the after-sales service form that will be sent to you in return, which must accompany the items returned to the Company.
On receipt of this form, the Customer's after-sales service request will be recorded and, if the Company considers it necessary, it will send the Customer a postage label (free of charge to the Customer) for the return parcel. The Customer must pack the products carefully to ensure that they arrive in good condition. For deliveries outside mainland France, the company will inform the Customer of the procedure to follow for returning goods.
The returns form adapted to the request must be completed and enclosed in the parcel to ensure that the request is processed.
On receipt and after checking the equipment, the Company will send a replacement part or a direct equivalent. If the Company is unable to provide the replacement part, the product will be refunded.
SERIAL-Kombi reserves the right to withhold charges or refuse the return of any product returned incomplete, damaged, soiled or with damaged packaging.
Various tools are available for you to contact customer service:
By phone : +33 4 76 77 59 18
Via email: info(at)serial-kombi.com
For reasons of traceability, please contact us by e-mail.
If, for any reason whatsoever, the Individual Customer wishes to return all or part of the order, they may exercise their right of withdrawal within 14 days of the date of receipt (except for professional customers).
