SERIAL-Kombi is a limited liability company with a capital of 8.000 Euros, registered at the Trade Register of Grenoble: RCS 442 278 370 000 30 / Intracommunity Identification Number: FR58442278370
Address : 530 rue Amable Matussière, ZA du Pruney, 38420 Le Versoud France
Opening hours : Monday to Friday, 9am to 12.30pm and 1.30pm to 5.30pm
Telephone number :
→ 00 33 4 76 77 59 18 (in french)
→ 00 33 4 76 77 87 77 (in english)
The General Terms and Conditions of Sale described below are applicable only in the context of commercial relations between the company SERIAL-Kombi (referred to as ‘the Company’) and the Customer (referred to as the ‘Customer’) who places an order on the website www.serial-kombi.com, owned by SERIAL-Kombi, or who places an order directly in our establishments.
The General Terms and Conditions of Sale below apply in part to professional customers.
SERIAL-Kombi reserves the right to modify its GTC (General Terms and Conditions of Sale) at any time and without notice. The modified GTC will take effect as of their posting on the website www.serial-kombi.com.
By explicitly ticking the box ‘I accept the general terms and conditions of sale’, the Customer unreservedly accepts the application of the GTC as displayed on the website on the date of his order.
Despite all the care taken in the presentation of our products (wording, descriptions, photos, etc.), errors may have crept in, and we cannot be held liable for this under any circumstances.
The General Terms and Conditions of Sale apply to all Private and Professional customers, unless explicitly stated otherwise.
Any individual can open a customer account that will enable them to confirm, pay for and track their order.
Any business account outside France, residing in a member country of the European Union, or any other country, automatically benefits from VAT exemption upon registration on the Company's website.
To obtain a business account :
→ Business customers belonging to the European Union must provide their intra-Community VAT number.
→ Depending on their country of origin, professional customers outside the European Union must provide an identity document number (passport number, identity card number, etc.) and/or an EORI (Economic Operator Registration and Identification) number.
In both cases, the information requested must be valid at the time the account is created on the Company's Website.
Following this, the customer must contact the Company's sales department to validate the account. This status entitles the customer to specific commercial conditions exclusively reserved for professionals.
If the Customer's company does not have a valid European Intra-Community VAT number, it must notify the sales department before placing any order to modify the account in order to pay the VAT of the country of destination.
Otherwise, or if the VAT number is not valid, the Company will request payment of this tax before the parts are shipped.
SERIAL-Kombi reserves the right to change its prices at any time without prior notice.
On the public website, prices are expressed in euros including all (French) taxes for individuals, excluding taxes for professionals and for export.
From 01/07/2021 and in accordance with European regulations, intra-community distance sales will be taxed in the member state of arrival at the local VAT rate. It is therefore possible and normal to see a difference between the price displayed on the public site and when you are logged into your account, the latter being the definitive price.
Orders and the choice of payment method can only be made via the website www.serial-kombi.com.
Once the order has been confirmed and the delivery location and method selected, the Customer is directed to a secure payment page by Ingenico ePayments (Ogone). This SSL (Secure Socket Layer) encrypted page is supplemented by strong 3D-Secure (3DS v2.0) authentication and transaction tracking.
Depending on the bank/cardholder/vendor combination, the authentication may be different but always two-factor /Verified by Visa/MasterCard SecureCode/etc. This guarantees total security to the customer. The Customer can enter the 16 digits and the expiry date of their bank card, which no one will be able to read, except the banks involved in the transaction.
The Company accepts online payments by credit card (CB / VISA / MasterCard), PayPal, bank transfer or French bank cheque, Bancontact/Mister Cash, Sofort Überweisung (DE), ING HomePay, CBC Online, Belfius Direct Net, Giropay, iDEAL, KBC Online.
The order will be validated after authorisation from the bank card centre. If this is not the case, the order will not be validated.
The order will be delivered as soon as possible if the Customer has paid for the entire order.
If the Customer does not wish to give his credit card number online, he can print out his order form and send it to SERIAL-Kombi by post, accompanied by payment by cheque or bank transfer.
Payment must be received by SERIAL-Kombi within fifteen (15) days of placing the order, failing to do so will result in cancellation of the order.
The order will be accepted when SERIAL-Kombi has received and registered the payment, thus triggering the preparation of the order.
As the items are reserved only upon receipt of payment, the stock information available on the site at the time of ordering cannot be guaranteed.
Bank transfer
If the Customer wishes to pay for his order by bank transfer, the bank details of SERIAL-Kombi are given below:
BANQUE POPULAIRE DES ALPES (BPA Domène)
BIC (SWIFT): CCBPFRPPGRE
IBAN: FR76 1680 7001 3030 8903 8621 549
Bank cheque
Orders placed online on the www.serial-kombi.com website are subject to a retention of title clause. The goods remain the property of SERIAL-Kombi until the full payment of the order has been received.
The risk is transferred to the Customer upon delivery, i.e. upon receipt of the goods. From that moment on, the Customer is responsible for the receipt and storage of the parts.
SERIAL-Kombi is entitled to refuse to fulfil an order if payment fraud is suspected or if there is an outstanding dispute or unpaid Customer balance relating to a previous order.
SERIAL-Kombi uses several measures to protect its customers against fraud and in this context or in case of doubt, reserves the right to request a different type of payment to that chosen by the customer.
ATTENTION: All confirmed orders are final and cannot be modified. It will no longer be possible to add or delete a reference or modify a quantity.
Following Brexit, since 1 January 2021, orders from English customers with a delivery to England must have a minimum value of €155 excluding VAT (approximately £130 ex shipping).
When an order is placed, the carrier(s) and the amount of the transport costs are proposed and calculated automatically according to the destination address, the geographical area, the country, the items in the basket, the weight and/or the volumetric weight. The same applies to the delivery time, which depends on the type of transport, the geographical area to be delivered to, and the general and meteorological conditions during transport.
Any shipment outside the European Union incurs additional and variable customs duties and taxes, payable by the customer to the carrier before delivery or upon receipt of the parcel. These charges are related to the regulations of the country of delivery.
Please note:
We do not send to
- P.O. boxes
- APO, FPO, DPO addresses
- etc.
These addresses are only supplied by certain providers.
We cannot be held liable for any associated costs.
When the parcel(s) are dispatched, the customer will be informed of the shipment by email and may, if the carrier allows it, track the parcel using the tracking number (previously received by email) on the carrier's website, starting from the day after shipment.
Shipments may require a signature, so it is essential to provide the company with an address where someone will be present to receive the delivery, as well as a telephone number and a valid email address. In the event of absence, the customer will be informed that the carrier has called and will need to contact the carrier to arrange a new delivery.
If the Customer realises that an item is not available or if payment is made by cheque or bank transfer, it is not recommended to request EXPRESS delivery*
*Only available for delivery in France
The Company is not responsible for events constituting force majeure such as: exceptionally severe weather events, fires, earthquakes, epidemics, pandemics, strikes etc.
Taking into account the application of the specific volumetric weight rules or constraints of each carrier, SERIAL-Kombi could, if necessary and if required, change the carrier and adjust the transport costs. In this case, the company would send the customer an additional transport cost estimate for approval.
Through the services offered by various carriers, deliveries are made in mainland France in accordance with national transport regulations, for which we offer 3 types of transport:
→ Standard with Colissimo or DPD (the difference being based on weight and/or volume)
→ Express with Chronopost, next day delivery for all orders placed from Monday to Thursday before 14:00 for which all items are available at the time of payment validation
→ Courier services including Dachser and Geodis for truck freight (large/oversized orders)
Depending on the size and/or weight of the order, only the relevant carriers will be suggested when placing an order.
Postage is free for all orders of €99 or more (including VAT) for private individuals and €99 (excluding VAT) for professionals, with delivery by Colissimo in mainland France only.
ATTENTION: This offer is valid for certain orders, excluding heavy or bulky parts that would require shipment by another carrier. For the most part parcels over 10kg and bulky items.
We ship parcels all over the world in partnership with trusted carriers. Shipping costs are calculated automatically when the order is validated and are announced to the customer before payment.
The amounts vary according to the geographical area, the weight or the volumetric weight* if it is greater than the actual weight or is longer than 1 linear metre.
If in doubt, do not hesitate to contact SERIAL-Kombi.
*Volumetric weight = Length in cm x width in cm x height in cm / 5000
We use different carriers to ensure the best possible delivery depending on the destination and the type of items ordered. (e.g. DPD, CHRONOPOST, DACHSER, GEODIS, etc.)
For the same transport rules and constraints mentioned above, SERIAL-Kombi may, if necessary, change the carrier and adjust the transport costs. In this case, the company would send the customer an additional transport cost estimate for approval.
Following the company's move in March 2022, we are no longer able to welcome the public to our premises at 530 rue Amable Matussière ZA du Pruney 38420 Le Versoud. It is no longer possible to place orders on site, as we no longer have customer reception space.
On site collection however is possible. To do this, please place your order online on our website by choosing the ‘At the counter - click and collect’ shipping option in the cart, ‘Basket totals’ section. Orders placed on a working day morning are generally processed the same day, orders placed after 14:00 will only be processed the following working day.
To avoid you making an unnecessary trip to our premises we kindly ask you to wait for the confirmation email which will be sent as soon as your order is ready.
REMINDER: This is a ‘drive-in & pick up’ service only. Orders must be placed on the website in advance.
Transport is provided in accordance with the carrier's general terms and conditions. To take advantage of this, it is the customer's responsibility to provide the necessary information and details required (see the section ‘ORDER RECEPTION’ below), otherwise no claim will be considered by the Company.
Even in case of free shipping, the goods travel under the responsibility of the receiving Customer, who, in the event of damage or loss, is responsible for expressing any reservations and exercising any recourse against the carriers, who are solely liable (see chapter ORDER RECEPTION below).
All orders are insured against breakage or loss during transport. The transfer of possession, and therefore of responsibility against the risk of loss or damage, takes place upon receipt of the order. As a result, our deliveries can be handed over in person in exchange for a signature.
By signing the paper or digital delivery note, the Customer accepts the products delivered as is and therefore no claims relating to damage during transport will be accepted.
When the Customer receives the parcel, he is required to check the condition of the packaging and the contents of the parcel (damage, missing items, broken or damaged items) before signing, and if necessary, must make a note of any reservations on the delivery note.
ATTENTION : The phrase ‘subject to unpacking’ is not valid in the event of a complaint.
To avoid any disputes, the company recommends that the customer always checks the parcel in the presence of the delivery person.
In case of a delivery problem with a standard or express delivery person (Colissimo, CHRONOPOST, DPD, etc.) Upon receipt, the customer is advised to take the time to check the condition of the packaging and the contents to ensure that there is no noticeable defect related to the carrier.
Under the legal warranty of conformity, SERIAL-Kombi's liability is limited to the original value of the parts.
SERIAL-Kombi does not accept any direct liability for damage caused using the products. SERIAL-Kombi also accepts no responsibility for work such as: dismantling and/or installation, diagnostics, expert assessments, loss of use of the vehicle, loss of time, or any other consequential costs. There is no warranty for special competition parts.
If necessary, clear and precise reservations must be noted on the transport slip and signed by the driver. The reservations should mention the following information:
In the event of a lack of reservations, incomplete reservations or reservations contested by the driver, the recipient must send a dispute, which must be notified by registered letter to the carrier within 3 working days (not including Sundays and public holidays) following receipt of the goods transported (¹Article L.133-3 of the Commercial Code).
After this period of 3 days, no action may be taken against the carrier: the delivery will be considered as compliant, and no claim will be accepted after this date.
¹Extract from Article L.133-3 of the Commercial Code: ‘... Receipt of the transported items extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, following the date of receipt, the consignee has not notified the carrier, by extrajudicial act or by registered letter, of their reasoned protest...’.
The customer must contact SERIAL-Kombi within 48 hours of receipt. If necessary, the company would no longer have any possible recourse, regardless of its will. The customer will then be solely and fully liable.
In the event of a delivery problem with a courier, the steps to be taken by the recipient upon receipt of a parcel or pallet via a carrier (DACHSER, GEODIS CALBERSON, etc.) are as follows:
The reservations must include:
Keep a copy to justify the reservations made and enable the complaint to be dealt with quickly and efficiently.
In the event of a lack of reservations, incomplete reservations, or reservations contested by the driver: the recipient must send a protest, which must be notified by registered letter to the carrier within 3 working days (not including Sundays and public holidays) following receipt of the goods transported (¹Article L.133-3 of the Commercial Code).
After this period of 3 days, no action may be taken against the carrier: the delivery will be considered as compliant, and no claim will be accepted after this date.
¹Extract from Article L.133-3 of the Commercial Code: ‘... Receipt of the transported items extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, following the date of receipt, the consignee has not notified the carrier, by extrajudicial act or by registered letter, of their reasoned protest...’.
1. Always check the condition of the parcel(s):
If the carrier says that he does not have time for this, REFUSE TO accept the delivery and contact us immediately!
In the event of non-apparent damage (Article² 30.1 of the CMR): Send clear and precise reservations in writing (letter, fax, email) to the carrier within seven days starting from the day after delivery (not including Sundays and public holidays).
²Article 30.1 of the CMR: ‘If the consignee takes delivery of the goods without duly checking their condition with the carrier or without sending him reservations giving a general indication of the loss or damage, not later than at the time of delivery in the case of apparent loss or damage or, in the case of loss or damage that is not apparent, within seven days of delivery, not including Sundays and public holidays, in the case of loss or damage that is not apparent, provided that reservations are made to the carrier indicating the general nature of the loss or damage, it is presumed, until proven otherwise, that the goods were received in the condition described in the consignment note.
The reservations referred to above must be made in writing in the case of losses or damage that is not apparent."
2. Keep the goods in their original condition and store them in a secure location.
3. Notify SERIAL-Kombi of the damage or missing item.
Subject to compliance with the above instructions, the company shall be entitled to send the customer another item or an equivalent item in exchange, at no extra cost to the customer, if it is unable to obtain an identical item. Failing this, the customer may request a refund for the item.
1. Application
If for any reason the private customer wishes to return all or part of the order, he may exercise his right of withdrawal.
The right of withdrawal does not apply to :
- Professional customers
- If the sale took place at the company's counter,
- If the goods were made at the customer's request, or clearly personalised,
- Newspapers, magazines, or any literary work.
2. Procedure
The customer must inform the company of his/her wish to exercise his/her right of withdrawal within 14 days of the date of receipt (as evidenced by the date on the signed, dated consignment note), by sending an email to info(at)serial-kombi.com. Otherwise, the company reserves the right to accept or refuse the withdrawal if it has not been informed.
The products must be in their original packaging, in new condition and unassembled. After notification, the customer has 14 days to return the products. The cost of returning the item(s) is to be paid by the customer. The initial delivery charges are refunded only if all the items in an order are returned.
The customer must use the returns form. This document must be printed out, duly completed and attached to the items that the customer wishes to return. Otherwise SERIAL-Kombi will not exchange or refund the products concerned.
Upon receipt of the material, SERIAL-Kombi will issue a refund of the amount paid by the client. The delivery costs of the initial order will be refunded, only if the entire order is returned.
SERIAL-Kombi reserves the right to withhold a fee (% variable depending on the context) or to refuse the return of any product that is returned incomplete, damaged, soiled or whose packaging is deteriorated. In the event of a refusal, the goods will be held at the disposal of the customer for a period of 3 months, after which time they will be destroyed.
The Customer can choose between two methods of refund:
→ In the form of a credit note on the customer's account, valid for one year and usable directly on the SERIAL-Kombi website, with no processing fees.
→ By refunding the cost of the returned items using the payment method used to place the order. If the payment is made in part or in full by means of a voucher, the refund will be made by issuing a new voucher.
Body parts to be painted will not be taken back or exchanged if they have been painted and/or primed.
Also, SERIAL-Kombi does not accept any returns for electrical parts and/or assemblies made up of electrical components.
NB: Some products in the catalogue that are marked ‘not returnable or exchangeable’ or ‘special order’ cannot be exchanged or refunded (custom-made items, books, magazines, electrical parts, etc.).
In accordance with the law, the right of cancellation gives the customer the opportunity to assess the characteristics and proper functioning of the items ordered. Under no circumstances does it authorise the customer to return a worn item.
Oils, like all products packaged in a secure container, cannot be returned once opened.
All our products are subject to the legal warranty of conformity and the legal warranty against hidden defects (terms and conditions differ for business customers).
The legal warranty of conformity is free of charge; it is a legal and non-contractual obligation. The warranty is provided for in Articles L. 217-4 to L. 217-14 of the Consumer Code. The legal warranty of conformity lasts for two years. This period starts from the date of taking possession of the goods.
The following situations are subject to lack of conformity:
- The article is unsuitable for the use usually expected of a similar article,
- The article does not correspond to the description given by the seller, even if it works perfectly.
- The article does not have the qualities advertised by the seller.
It does not apply if:
Please note that the warranty does not cover:
Within the framework of the legal warranty of conformity, the liability of SERIAL-Kombi is limited to the original value of the parts. SERIAL-Kombi does not accept any direct liability for damage caused using the products. SERIAL-Kombi also accepts no responsibility for work such as: dismantling and/or installation, diagnostics, expert assessments, loss of use of the vehicle, loss of time, or any other consequential costs. There is no warranty for special competition parts.
Some defects in the product are not apparent at the time of purchase. These are known as hidden defects. The customer also benefits from a guarantee concerning this type of defect, which is more difficult to identify.
The warranty against hidden defects is provided for in articles 1641 to 1649 of the Civil Code. Unlike the case of the period applicable to the legal warranty of conformity, the starting point for taking legal action is set at the day of discovery of the defect and not at the day of purchase.
Upon discovery of the defect, you have a period of two years to act. The duration of this warranty is limited to 5 years after purchase.
Under the warranty against hidden defects, the liability of SERIAL-Kombi is limited to the starting value of the parts. SERIAL-Kombi does not accept any direct liability for damage caused by the use of its products.
SERIAL-Kombi also does not assume any liability for work such as: dismantling and/or installation, diagnostics, expert assessments, loss of use of the vehicle, loss of time, or any other consequential costs. There is no warranty for special competition parts.
To make a warranty claim, the customer must use the After-Sales Service Request Form (which can be obtained by sending a request by email to info(at)serial-kombi.com. The form must be completed and sent by email to the same address, along with the requested documents or photos. Upon receipt of the form, the After-Sales Service request will be registered and must be validated by SERIAL-Kombi. The company will then organise the return of the defective part with the customer.
After inspecting the equipment on receipt and if the cause of the defect found is the responsibility of SERIAL-Kombi, the company may send a replacement part or equivalent. If the company is unable to provide a replacement part, the product will be refunded.
If the defect found is not the responsibility of SERIAL-Kombi, the defective parts will be kept available to the customer for a period of 3 months, any return costs will be borne by the customer.
All malfunctions and damage due to faulty installation or improper use of an item will be excluded from this warranty.
In all cases, the costs of dismantling, reassembly and expert assessment will be borne by the customer.
This procedure applies in the following cases:
2. Procedure
To initiate an after-sales service procedure, the customer must inform the company of his/her wish to make a warranty claim, giving reasons, indicating the reference(s) concerned, the corresponding order number, the technical explanation that would entitle him/her to after-sales service, all accompanied by clear and explicit photos.
These should be sent to info(at)serial-kombi.com. All these elements must be included on the after-sales service form that will be sent to you. It must be returned with the parts to the company.
Upon receipt of the form, the customer's after-sales service request will be registered and, if the company deems it necessary, it will send the customer a postage label (free of charge) for the return parcel.
The customer must package the products carefully to ensure that they arrive in good condition. For deliveries outside mainland France, the company will inform the customer of the procedure to follow for returning goods.
The return form adapted to the request must be completed and sealed in the package to ensure that the request is processed.
Upon receipt and after inspection of the equipment, the company will ship a replacement part or a direct equivalent. If the company is unable to provide a replacement part, the product will be refunded.
SERIAL-Kombi reserves the right to withhold charges or refuse the return of any product returned incomplete, damaged, soiled or with damaged packaging.
SERIAL-Kombi's liability is limited to the starting value of the parts. SERIAL-Kombi does not provide:
The products may be resold depending on their destination. However, SERIAL-Kombi cannot be held responsible for the failure or malfunction of the products in the event of resale by the Professional Client to a third party.
Similarly, SERIAL-Kombi cannot be held responsible for any immaterial damage such as the loss of customers, loss of turnover, loss of production, loss of margin, action taken by a third party against the professional client or conviction of the latter.
Some parts, apart from original replacement parts, are not approved for use on French territory.
SERIAL-Kombi has a very large stock, and the company does its utmost to ensure that all orders placed before 12:00 are shipped the same day, and before 14:00 for express orders.
It is IMPORTANT for the customer to check their email in the days following their order to find out the availability of parts, as the company may be out of stock of certain items.
In the event of a problem with the delivery of an order, due to the unavailability of one or more parts, the customer will receive an email informing them of the status of their order.
If the part or parts that the customer wants are not in stock, the company will provide the customer with as many details as possible regarding its renewal, the theoretical deadlines provided by SERIAL-Kombi's suppliers, the parts on backorder, etc.
The customer simply needs to reply to this email as soon as possible to keep the company informed of his or her delivery preferences.
Please note that for payments by cheque, the order will only be dispatched upon receipt of the cheque. It therefore takes 2 to 3 working days for the cheque to be received and for the order to be prepared for dispatch.
The company gives priority to Internet orders paid for by CB / VISA / MasterCard, PAYPAL, Bancontact/Mister Cash, Sofort Überweisung (DE), ING HomePay, CBC Online, Belfius Direct Net, Giropay, iDEAL, KBC Online.
The stock is displayed in real time, however it is IMPORTANT to understand that the items will only be reserved after the order has been paid for. It is therefore possible that several customers may order the same item at the same time, and the item will be given to the customer who paid first. In this case, the company will provide the customers with as much information as possible regarding its renewal.
Glossary of stock levels:
⬤⬤⬤ = 100% stock and available
⬤⬤⬤ = 50% stock and available
⬤⬤⬤ = No longer in stock and unavailable; or available as special order only, if mentioned so in the article description
Orders are dispatched when they are complete, i.e. when all the items ordered are available.
The customer has information on the dispatch time for each article on the article page and in the summary of his basket.
The company indicates the number of days until the next possible shipment for this item.
Please note: if the order is for 2 items and only 1 is available, the system will indicate a shipping time of 1 day for 1 of the 2 items.
This means that the single item can leave the warehouse on a next-day dispatch basis and the customer will receive it at home in the following days.
Delivery will depend on the delivery address and the availability of the rest of the items in the order.
The company indicates a dispatch time of 1 working day.
This means that the item can leave the warehouse within one working day.
Please note: if the order is for 2 items and only 1 is available, the system will indicate a shipping time of 1 day for 1 of the 2 items.
This means that the single item can leave the warehouse within a day and the customer will receive it at home in the following days.
The time it then takes to receive the goods will depend on the delivery address and the shipping method selected by the customer when placing the order.
Whether or not an item is available, it is nevertheless possible that the customer may wish to order a larger quantity than the company will receive or than the company indicates it has in stock at that time.
In this case, the company's customer service will quickly get back to the customer to indicate a more precise delivery time for the additional items. The customer will then be able to confirm to the company whether the deadline is suitable.
If not, the customer may cancel this reference to receive the rest of the order more quickly. The cancellation of a reference is done by applying the Right of Withdrawal.
Contractual information is presented in French, English, Spanish, Italian and German, and the products offered for sale comply with French regulations. Where applicable, it is the responsibility of the foreign customer to check with the local authorities the possibilities of using the product he or she wants to order. Serial-Kombi cannot be held liable in the event of non-compliance with the regulations of a foreign country.
All disputes relating to the formation and/or execution and/or interpretation and/or termination of contractual obligations that may arise between the parties that cannot be settled amicably shall fall under the exclusive jurisdiction of the Commercial Court with jurisdiction for the location of the registered office of Serial-Kombi, i.e. the exclusive jurisdiction of the Commercial Court of Grenoble.
If an ambiguity is noted in either of the translations of these general terms and conditions of sale, the reference text to be taken into account is the original French version.
